FAQ – STH Apparel

Q: How long does shipping take?
All items are made to order, so please allow 7–14 business days for production and delivery. You’ll get tracking info via email once your order ships.

Q: Where do you ship?
We currently ship throughout the U.S. and Canada, with plans to expand internationally soon. If you're elsewhere and want to place an order, feel free to reach out.

Q: Are your products made-to-order?
Yes. Every piece is made just for you after you place your order. This approach helps reduce waste and ensures you’re getting something special — not mass-produced.

Q: Can I return or exchange my order?
Since each item is custom made, we don’t accept returns or exchanges unless your item arrives damaged or incorrect. If something’s wrong, contact us and we’ll make it right.

Q: Do you offer multiple sizes or color options?
Yup. Each product page includes available sizes and color options. If you’re looking for something specific, drop us a message — we’re always open to suggestions for future drops.

Q: How should I care for my clothes?
To keep your STH apparel looking its best:

• Wash inside out

• Use cold water

• Hang dry or tumble dry low
  Avoid bleach and high heat to protect the fabric and design.

Q: Can I cancel or change my order?
We can only make changes or cancellations within 2 hours of your purchase. After that, your order is already in production and can’t be modified.

Q: Why made-to-order?
It’s more sustainable, more intentional, and less wasteful. We don’t overproduce — everything is made with purpose, only when you want it.